FAQ · the questions worth asking

Straight answers.

The questions we get most, answered without marketing fog. If yours isn't here, email hello@mindwhealth.com — Daniel reads every one.

Money

Trial, billing, cancellation.

Is there really a free trial?

Seven days, unrestricted. Full curriculum, full mentor, full trading desk, full journal. You give us an email and pick a mentor. No card until day eight.

Cancel any time during the trial and you owe nothing. Cancel on day fifteen and you owe the one month you already used.

How much is it after the trial?

Nineteen dollars a month, or a hundred and ninety a year (about two months free). One tier. No upsells, no coach-package upgrades, no premium content locked behind a higher plan.

How do I cancel?

One click on Account & Billing inside the app, or reply to any of our emails and Daniel handles it personally. No forms, no phone calls, no retention loops.

Cancellation takes effect at the end of the current billing cycle — you keep access until then.

Refunds?

Cancel during the seven-day trial: no charge, so no refund needed. After the trial: no refunds on completed billing cycles, but you can cancel at any point and won't be charged again.

If something broke on our end that cost you real money, email daniel.sillett@gmail.com directly. Case by case, no policy fine-print.

Product

What you get, who it's for.

Do I need to be an experienced trader?

No. Lesson zero starts at ground zero — what a candle is, how a broker works, why the market moves. Lesson fifty-four is deep-end structure and execution.

But if you're brand new, be honest with yourself: this is a real practice, not a magic trick. The people who compound with mindwhealth are the ones who show up daily.

Do I need a broker to start?

No. The trading desk unlocks after you earn the pillar coins (or after your Line has been held for thirty days). Until then, mindwhealth works alongside paper trading — journal what you would have taken, get the score signal on your process without live capital at risk.

What markets does mindwhealth teach?

Forex pairs (EURUSD, GBPUSD), gold (XAUUSD), and index analysis (US100 for context only — the Line locks live trades to the three above).

The mindset, discipline, and process concepts apply to any market. The specific setup language is forex-and-gold flavoured.

Can I bring my own strategy?

Yes — mindwhealth's job is the eighty percent around the setup, not the setup itself. If you already trade a strategy that works, plug it into your Playbook, log it in the desk, review it with the mentor. The score will honestly reflect your process regardless of which setup you take.

Regulation

Advice, licensing, risk.

Is this investment advice?

No. mindwhealth is an educational platform. We teach process, mindset, discipline, and technical analysis. The mentor coaches — they never tell you to buy or sell. Every entry, every exit, every position size is your decision.

For actual investment advice, talk to a licensed financial advisor.

Are you SEC / CFTC / FINRA registered?

No — because we don't need to be. We don't manage money, we don't take custody of client funds, we don't sell signals, we don't operate a discretionary advisory. Educational content on trading concepts is protected speech.

If regulation ever requires it, we'll register.

Trading is risky. What if I lose money?

You can lose money trading. On leveraged products like forex and gold you can lose more than your deposit. That risk is yours.

Everything mindwhealth teaches is oriented toward giving you a fair shot: honest process, honest scoring, honest coaching. But the market doesn't owe anyone a return.

Privacy

Data, AI, your work.

What happens to my journal entries and trade logs?

They're yours. Stored in your account, visible only to you (and to Daniel in the sense that he can access the admin backend, but we don't sell, aggregate, or share).

Cancelling ends the billing, not the account — everything stays put so you can pick up where you left off. Want a copy of it all, or want it deleted? Email hello@mindwhealth.com and we'll do either within 30 days. Self-serve buttons for both are on the way; they aren't built yet.

What does the AI mentor see?

Every conversation goes to Anthropic's API to generate a response. We retain the transcripts so the mentor has continuity across sessions (they remember what you talked about yesterday). We don't sell those transcripts. We don't train models on them.

If you'd rather not use the mentor at all, don't chat — none of the other product surfaces require them.

Do you track me across the web?

No. No third-party analytics, no advertising cookies, no cross-site pixels. First-party telemetry only, and even that is scoped to product events (lesson completed, boss attempted) — never behavioural surveillance.

Fastest way to check the answer: use it.

Seven days. No card until day eight. Cancel and you owe nothing.

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